Heritage Hill Shave Company Satisfaction Guarantee

At Heritage Hill Shave Company, we stand behind every product we make. If you’re not satisfied with your purchase, we want the opportunity to make it right.

Our Guarantee

If you are unhappy with a product because of a manufacturing defect or quality issue, please contact us within 7 days of delivery. We may offer a replacement, store credit, or refund at our discretion after reviewing your request. 

To Help Us Resolve Your Claim

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.
• If requested, return the product for inspection before a replacement or refund is issued.
  

Because Our Products Are Personal Care Items

Due to the nature of handcrafted grooming products, we may not accept returns or provide refunds for the following:

• The fragrance was not what you expected, or you did not like the scent. 
• The product was purchased months ago and heavily used.

Individual scent preferences are subjective, and fragrance descriptions are provided to help customers make informed choices.

Fraud Prevention

Heritage Hill Shave Company reserves the right to deny claims that appear fraudulent, abusive, excessive, or inconsistent with normal product use. We also reserve the right to limit replacements or refunds for repeated claims from the same customer.

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Damaged Product or Incorrect Items Policy:

We carefully inspect every order before it leaves our workshop. If your order arrives damaged or you receive the wrong items, here are the step to follow:

Report Within 7 Days

Please notify us within 7 days of delivery by providing:
● Your order number.
● Photos of the shipping box (including the shipping label).
● Photos of the packing materials.
● Clear photos of the damaged or incorrect item.

This information helps us process claims with our shipping carriers and improve our packaging.

Replacements:

Once your claim has been reviewed and approved, we will replace the damaged or incorrect item at no additional cost.

In some cases, we may request that the damaged product be returned before issuing a replacement. If a return is required, we will provide instructions.

Shipping Damage:

Damage caused during shipping must be reported promptly. Claims submitted after 7 days may not be eligible for replacement due to carrier claim limitations.

Lost Packages:

Orders marked as delivered by the shipping carrier but reported missing are handled on a case-by-case basis. We may require customers to contact the carrier, verify the shipping address, or complete an affidavit before any replacement is considered.